Generative AI on AWS: Creating Intelligent Chatbots






Dive into the transformative world of Chatbots and their pivotal role in revolutionizing customer interactions. This course deciphers the intricacies of Amazon Lex, a premier tool for crafting conversational interfaces, and its seamless integration with Amazon Polly for lifelike speech. Participants will navigate through the creation of intent-driven, context-aware chatbots, delve deep into advanced capabilities like sentiment analysis and multi-turn conversations, and harness Amazon Polly for dynamic user responses. Moreover, attendees will learn to integrate external services to elevate chatbot functionality, ensuring the end products are not only interactive but also adhere to the highest standards of security, privacy, and compliance.




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Generative AI on AWS: Creating Intelligent Chatbots

  • identify the importance of chatbots and how they enhance customer interactions and user engagement
  • provide an overview of Amazon Lex and how it's used
  • identify key features of Amazon Lex and how it can be used to build conversational interfaces
  • outline ways to leverage conversational AI using Amazon Lex, including building virtual agents and voice assistants, automating responses, using application bots, and designing chatbots using existing transcripts
  • set up Amazon Lex
  • configure an Amazon Lex bot with intents, slots, and prompts for effective conversation management
  • deploy chatbots using Amazon Lex
  • integrate Amazon Polly into Amazon Lex to generate lifelike speech
  • build AI chatbots using Amazon Lex and Amazon Kendra for filtering query results based on user context
  • enhance Amazon Lex chatbots with responses
  • integrate external services and application programming interfaces (APIs) with Amazon Lex, including deploying a web user interface (UI), generating responses, and capturing voice input
  • outline the best practices for intelligent chatbots
  • list metrics for evaluating AI chatbot performance

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